Shipping & Production Policy

How our products are made (print on demand)

All Glamsis products are made to order using print on demand. We do not hold stock and we do not operate our own printing or production facility.

Each order is produced, packed and shipped by independent third-party fulfilment partners. These partners operate production facilities in several countries, including member states of the European Union, the United Kingdom, the United States and other regions. The facility for your order is selected automatically by our fulfilment partners, based mainly on your delivery address, the product type and availability at the time of the order.

This means that the place of production and the country your parcel is shipped from are not fixed and cannot be guaranteed. Items in the same order may be made in different facilities and arrive in separate parcels on different days. Any reference to a production location on our website or in product listings is for general information only.

Production time

Because every item is made just for you, production usually takes 2–7 business days after your order is placed. During peak periods (for example November–December) production can take longer.

Delivery times

After production, typical delivery times are:

• European Union: 3–8 business days
• United States: 3–8 business days
• United Kingdom: 4–10 business days
• Rest of the world: 7–20 business days

These are estimates provided by our fulfilment partners and carriers, not guaranteed delivery dates. Delays caused by carriers, customs, weather, strikes or other events outside our control can occur.

Shipping costs

We charge one flat shipping rate per order, no matter how many items you buy:

• European Union, United Kingdom and United States: €6.99 per order, free shipping on orders over €60.
• Rest of the world: €14.99 per order, free shipping on orders over €100.

The shipping cost is always shown at checkout before you pay. Our ceramic mugs currently ship to the United States only. Because items may be produced in different facilities, an order with several products can arrive in separate parcels.

Tracking

You will receive an email with tracking information as soon as your order has shipped. If your order is split into several parcels, you may receive several tracking emails.

Prices, taxes and customs

All prices are shown in euros (EUR) and include any VAT we are legally required to charge. Shipping costs are a flat rate per order based on your delivery region (see “Shipping costs” above) and are shown before you place your order.

• Deliveries within the EU: orders are routed to production facilities inside the EU wherever possible, so no customs duties or import VAT are expected. If, exceptionally, an EU-bound item is shipped from outside the EU and you are charged import VAT, duties or customs fees, contact us with proof of payment and we will reimburse them.
• Deliveries outside the EU (for example the United Kingdom, Switzerland, Norway, the United States and all other countries): the destination country may charge import duties, taxes or customs fees. These charges are not included in our prices or shipping costs and are the responsibility of the recipient, unless stated otherwise at checkout.
• If a parcel is refused because import charges were not paid, we may deduct the shipping and return costs from any refund.

Delivery address and undeliverable parcels

Please check your delivery address carefully before placing your order. Orders enter production quickly, so address changes are only possible if you contact us within a few hours of ordering. If a parcel is returned to the sender because the address was incomplete or incorrect, or because it was not collected, we can reship it once you pay the new shipping cost.

Lost or damaged parcels

If you are a consumer, we are responsible for your order until it has been delivered to you. If your parcel has not arrived within 20 business days of the shipping confirmation (30 business days for deliveries outside the EU), or arrives damaged, please contact us with your order number (and photos of any damage) and we will arrange a free replacement or refund.

Questions

For any question about shipping, contact us at info@glamsis.com or through our contact form.